topic Re: Number transfer issue - incorrect ESN/MEID in Get Support

Number transfer issue - incorrect ESN/MEID

Pols — Tue, 14 May 2024 01:54:37 GMT

Hi,

I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided". Waited for a while but no call received.

My Fido SIM is still working (calls, text, data), so not sure what to do

Re: Number transfer issue - incorrect ESN/MEID

Dunkman — Tue, 14 May 2024 01:57:11 GMT

@Pols

I will private message you the Telus team porting number. This number can only be used for porting issues. Check your private message inbox. Use your Fido account number instead.

Re: Number transfer issue - incorrect ESN/MEID

Pols — Tue, 14 May 2024 01:58:05 GMT

What are their working hours?

Re: Number transfer issue - incorrect ESN/MEID

Dunkman — Tue, 14 May 2024 02:03:33 GMT

Sorry, not exactly sure. Give the number a call and it should let you know if the porting team not available.