topic SMS/MMS not working after port-in in Get Support

SMS/MMS not working after port-in

GayleneYeung — Tue, 14 May 2024 01:24:18 GMT

SMS/MMS not working after port-in

Data(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.

Understand they need to provision this on a case-by-case basis if issues arise

Re: SMS/MMS not working after port-in

Chalupa_Batman — Tue, 14 May 2024 01:28:53 GMT

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: SMS/MMS not working after port-in

softech — Tue, 14 May 2024 01:29:19 GMT

@GayleneYeung

For your SMS issue, PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there