New Payment Method

Chris1997 — Mon, 13 May 2024 11:26:58 GMT

Hello,

for some reason it won’t let me update my payment information.

When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two.

likely just a technical issue and I’m waiting on a ticket response but has anyone seen/solved this?

Re: New Payment Method

Dunkman — Mon, 13 May 2024 13:31:17 GMT

@Chris1997

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

The website is finicky. You can also try a different web browser, clear cache or incognito mode. Maybe try a different credit card if possible.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

topic Re: New Payment Method in Get Support

New Payment Method

Re: New Payment Method