topic unable to make or receive calls in Get Support

unable to make or receive calls

lxd7777 — Tue, 04 Jan 2022 20:49:55 GMT

unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue.

but able to send/receive text message.

is something wrong with the phone or there's something wrong with the plan.

Could somebody help me please.

Re: unable to make or receive calls

NDesai — Sun, 01 Apr 2018 17:31:14 GMT

If you ported your number from another carrier, it seems like it did not properly go through. In any case, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: unable to make or receive calls

lxd7777 — Sun, 01 Apr 2018 17:36:16 GMT

it's a new contract and it's been used for about month without problem.

Re: unable to make or receive calls

mimmo — Sun, 01 Apr 2018 17:39:02 GMT

Do you have another phone you can trie the sim in? That will isolate phone vs account issues.

Also what does your account page (status and plan ) say?

Re: unable to make or receive calls

PJC — Sun, 01 Apr 2018 20:18:23 GMT

Have you tried restarting your phone?