Duplicate charge

dwigz — Mon, 13 May 2024 19:53:14 GMT

Two payments of 16.95 each were charged to my account on May 9. Please review and advise

Re: Duplicate charge

softech — Mon, 13 May 2024 19:54:05 GMT

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Duplicate charge

Rastin — Tue, 14 May 2024 00:25:53 GMT

I just looked at mine it looks like a duplicate charge but I don't think it is. As the first one reads auto top up then the next one a purchase. So I'm guessing they take the money from your visa and add it to your account then use the credit it makes on your account to pay the bill. Kind round about way to do it.

topic Re: Duplicate charge in Get Support

Duplicate charge

Re: Duplicate charge

Re: Duplicate charge