topic Esim in Get Support

Esim

Maddox1 — Tue, 14 May 2024 11:46:40 GMT

Hi,

I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?

Re: Esim

HALIMACS — Tue, 14 May 2024 00:03:30 GMT

Incompatible with what ... your device?

Were you unaware your device was e-SIM compatible?

You can get a physical SIM card at a corporate Telus or Koodo location.

If you need to contact their support staff, here's how:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Esim

softech — Tue, 14 May 2024 00:03:39 GMT

@Maddox1 the error could be am error, support might be able to send you a QR code to install manually. Pleae private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there