topic Re: Service in Get Support

Service

TykTak — Mon, 13 May 2024 21:51:35 GMT

Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?

Re: Service

computergeek541 — Mon, 13 May 2024 21:56:47 GMT

@TykTak wrote:
Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?

Have you tried restarting your phone? If the service still doesn't work, please got to the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open at ticket and get the help of a Public Mobiel customer support agent.

Re: Service

TykTak — Mon, 13 May 2024 22:04:55 GMT

How do I open ticket? They keep automated responses. I really appreciate the help.

Re: Service

Neil11 — Mon, 13 May 2024 22:16:47 GMT

Submit ticket with support . Using the chat bubble bottom right of screen.

⬇️ Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

TykTak — Mon, 13 May 2024 22:21:26 GMT

Thank you very much

Re: Service

Westbuck — Tue, 14 May 2024 01:24:51 GMT

Exactly the same for me….nothing works (no phone, txt, nothing)….

Re: Service

Westbuck — Tue, 14 May 2024 01:26:24 GMT

Created a ticket and lost connection with website ….anyone knows how/where can we see/monitor tickets?

Re: Service

TykTak — Tue, 14 May 2024 02:04:58 GMT

Mine is working but no signal on the phone . Maybe is a settings . Is a iPhone

Re: Service

TykTak — Tue, 14 May 2024 02:05:32 GMT

I did thank you . I’m wondering how long they take?