topic Koodo porting Issue in Get Support

Koodo porting Issue

ay2wong — Tue, 04 Jan 2022 20:49:54 GMT

I have been trying to port my wife's Koodo number all day. It keeps saying I am not authorize to do so even though I am the main owner. I needed a moderator to help yesterday for my number, I am hoping I can get some assistance today again. Because of this good deal I know the moderator is working extra hard. Just want to ask who's available to help today. Thank you in advance.

Re: Koodo porting Issue

PhoneSeeker — Sun, 30 Oct 2016 23:28:27 GMT

I think only @Saray_O is available today.

Re: Koodo porting Issue

imm1304 — Sun, 30 Oct 2016 23:36:18 GMT

Hey @ay2wong,

Try this: Make sure the number to port field is blank.

First, click the box that says something like "I am authorized ..." and then enter the number you wish to port and check.

Re: Koodo porting Issue

ay2wong — Sun, 30 Oct 2016 23:49:48 GMT

Thank you for the hint. It works now. You guys are awesome.

Re: Koodo porting Issue

imm1304 — Mon, 31 Oct 2016 00:00:16 GMT

You're quite welcome. Feel free to ask if you have any more questions, our community is awesome.

Hope you enjoy the PM experience. Let the savings begin 🙂

Re: Koodo porting Issue

Cypm — Mon, 31 Oct 2016 00:15:00 GMT

if you need moderator to help you just tag one of them in your message either one of them will help you

@Shazia_K | @Mary_M | @Saray_O