topic Re: Refund if cancel the service in Get Support

Refund if cancel the service

Ildar89 — Mon, 13 May 2024 21:02:44 GMT

i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends?

@CS_Agent

Re: Refund if cancel the service

Yummy — Mon, 13 May 2024 21:06:06 GMT

No refund if you are unhappy with the service.

PM is pre-paid - you pay in advance and if your reception is no good - you DID use the service so...

Re: Refund if cancel the service

Phil_Adelphus — Mon, 13 May 2024 21:19:16 GMT

@Ildar89 If you're cancelling because service was unsatisfactory you could try asking customer service if they will give you a refund, or maybe they can address the poor reception. Either way, submit a ticket at the chat icon bottom right of this page.

Re: Refund if cancel the service

HALIMACS — Tue, 14 May 2024 00:09:35 GMT

They won't provide a refund @Ildar89

They might be able to help with the 'reception' issues, however. Which provider were you looking to move back to? Public Mobile uses the same towers as TELUS, Koodo, and Bell, so you should get coverage which is comparable.

If you decide you're going back anyway, make sure to plan the port back 3-4 days before the end of your Public Mobile cycle so you're at least getting the best bang for your buck here before leaving.