topic Re: Lost annual credits in Get Support

Lost annual credits

Bud55 — Mon, 13 May 2024 16:40:16 GMT

I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though I did not switch plans? I would have thought my current rate would have stayed the same and just switched to the points. Not a fan of this points system.

Re: Lost annual credits

softech — Mon, 13 May 2024 16:41:06 GMT

@Bud55

you might have missed the rewards plan change announcement in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Lost annual credits

hTideGnow — Mon, 13 May 2024 16:42:20 GMT

HI @Bud55

it is an new era , everyone got migrated to the new Public Points, no choice

So, in this new error, you don't get $2 autopay or $5 loyalty, you get 5% back in points and 10 anniversary poits

thanks god, we still have friend referrals like before

Re: Lost annual credits

BKNS27 — Mon, 13 May 2024 16:44:24 GMT

@Bud55

The annual loyal $ is gone. It has been replaced by 10 points. You should have gotten 5 points for the switch in Points Rewards.

The $2 AutoPay is gone too and no points.

You will need to collect 15 points for $15 credit now base on 5% of your monthly payment.

We are also not happy but this is PM move to switch everyone.

Re: Lost annual credits

BKNS27 — Mon, 13 May 2024 16:47:02 GMT

@softech

Seems members are ignoring the announcement in March and was shocked about the change in May without the normal credit. 🤦‍♂️

Re: Lost annual credits

softech — Mon, 13 May 2024 16:49:03 GMT

@BKNS27 wrote:
@softech
Seems members are ignoring the announcement in March and was shocked about the change in May without the normal credit. 🤦‍♂️

@BKNS27

i wouldn't say "ignoring", I think they just "missed"

Re: Lost annual credits

Yummy — Mon, 13 May 2024 17:01:29 GMT

It is good practice to visit Community at lest once a week to see what is going on.

You missed announcement and BIG discussion regarding PM replacing monetary rewards with points for EVERYBODY. This no more healthy $ discount. Just points... Read through forum what is it all about.