topic Re: Subscription in Get Support

Subscription

gbranscombe1963 — Mon, 13 May 2024 16:30:07 GMT

Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore?

Thank

Re: Subscription

Neil11 — Mon, 13 May 2024 16:32:56 GMT

On the website they are offering the Can/US for $34 50gb. So it should be available to you.

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

hTideGnow — Mon, 13 May 2024 16:34:51 GMT

HI @gbranscombe1963

just account on hold, that mean the payment didn't go through for renewal.

please login My Account and make a payment to resume service

Re: Subscription

Sansan — Mon, 13 May 2024 16:37:17 GMT

If your subscription expired that means that your account is missing a payment. You would need to log into your Account to verify payment. If payment is required, click on resume subscription pay with credit card manually or get a voucher from a local gas station to pay and continue service.