topic Not able to receive sms in Get Support

Not able to receive sms

Obbie — Mon, 13 May 2024 15:54:09 GMT

I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?

Re: Not able to receive sms

hTideGnow — Mon, 13 May 2024 15:55:10 GMT

@Obbie

Yes, if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to receive sms

Obbie — Mon, 13 May 2024 15:59:12 GMT

I have sent a ticket to CS Agent, thank you so much

Re: Not able to receive sms

Neil11 — Mon, 13 May 2024 16:00:00 GMT

Ongoing issue for new activations PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there