topic Re: Talk issues in Get Support

Talk issues

Santaclause — Mon, 13 May 2024 19:17:14 GMT

I can receive calls but can’t make calls anyone know what’s going on

Re: Talk issues

Phil_Adelphus — Mon, 13 May 2024 15:19:13 GMT

@Santaclause Did you just join Public Mobile and transfer your number from a previous carrier? Although as @hTideGnow mentioned, with porting it's usually the other way around.

Re: Talk issues

hTideGnow — Mon, 13 May 2024 15:17:30 GMT

HI @Santaclause

this is unusual you can receive calls but not make calls. What phone you have? esim or physical sim?

Change network mode to 3G and test

or test your sim card in another phone

you can also ask support to help to refresh your account.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Talk issues

Santaclause — Tue, 21 May 2024 23:15:45 GMT

No I just upgraded my plan