topic Re: Cannot Message in Get Support

Cannot Message

Mu_Ker — Mon, 13 May 2024 14:14:56 GMT

Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Thanks!

Re: Cannot Message

softech — Mon, 13 May 2024 14:17:14 GMT

@Mu_Ker

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations. And as you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot Message

Mu_Ker — Mon, 13 May 2024 14:19:10 GMT

Ported a Virgin phone number

Re: Cannot Message

Phil_Adelphus — Mon, 13 May 2024 15:07:37 GMT

@Mu_Ker For the messaging issue you need to contact customer service as @softech mentioned, there's a known technical issue for some new customers that they need to fix. To log in try Didn't get the Code or Resend Code a few times to see if it will give you the email option.

Re: Cannot Message

Mu_Ker — Mon, 13 May 2024 15:31:49 GMT

I was told by @softtech to create a ticket for the messaging issue. Tried re-send code several times, didn't get an email option