topic Re: Can't receive sms in Get Support

Can't receive sms

Olusegun1 — Mon, 13 May 2024 13:46:17 GMT

I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve

Re: Can't receive sms

hTideGnow — Mon, 13 May 2024 13:47:37 GMT

did you just join PM and have SMS problem?

Currently, PM system has SMS problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't receive sms

Olusegun1 — Mon, 13 May 2024 14:29:13 GMT

Thank you. I have submitted a ticket,but no one has responded yet. Is there an estimated time for resolution?

Re: Can't receive sms

Phil_Adelphus — Mon, 13 May 2024 15:10:55 GMT

@Olusegun1 Usually customer support is quite quick but currently they are having to fix a couple of technical issues, including the SMS one, individually so response might take longer than usual.