topic Re: SMS not working since Friday after number port in Get Support

SMS not working since Friday after number port

parveztaj27 — Thu, 16 May 2024 13:31:13 GMT

is there a CM online, I have tried to send a message and no one has gotten back to me.

I ported my number from Bell and am able to send and receive voice calls, also data seems ok. but i cant get any SMS. I was told to send a note to CM alias, I have done so 3 times, i am not sure if that message is getting through or not

So if any CM reads this or if anyone knows how to fix this, please help

Re: SMS not working since Friday after number port

softech — Mon, 13 May 2024 14:22:02 GMT

@parveztaj27

did you check your community inbox for their reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply yet, message them again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SMS not working since Friday after number port

parveztaj27 — Mon, 13 May 2024 14:25:37 GMT

yes been monitoring since Friday, sent 3 Messages and still nothing. I sent one this morning as well. is there anyway to know if my messages are going through?

Re: SMS not working since Friday after number port

softech — Mon, 13 May 2024 14:28:14 GMT

@parveztaj27

most people got the problem fixed on the same day. Unfortunately, some fell off the cracks. Please message them again and it should be resolved today

Re: SMS not working since Friday after number port

Ram0101 — Mon, 13 May 2024 15:29:22 GMT

I am having the same issue. Can't send or receive texts

Re: SMS not working since Friday after number port

parveztaj27 — Mon, 13 May 2024 16:21:58 GMT

This is what worked for me albeit a bit slow, but thats ok. Cant have everything

After successfully porting number (answering Yes to precious carrier etc etc), i still had issues with number not showing up in my Iphone 14, I still had a ESIM from Bell and a ESim from PM.

First i confirmed with Port team that my number and account were on PM from Bell, then i did a Reset Network settings on my phone. This allowed my phone display to show up correctly. Today I contacted https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they refreshed my network on their end, i started receive SMS as well

Hope that helps

Re: SMS not working since Friday after number port

Sansan — Mon, 13 May 2024 20:29:11 GMT

@Ram0101 did you create a ticket? Some say corrected within 30 minutes of ticket submission.