topic Re: Public Mobile eSIM is not updating to the number I ported it to in Get Support

Public Mobile eSIM is not updating to the number I ported it to

Haiying — Mon, 13 May 2024 11:59:59 GMT

Hello,

See the following:

Thanks

Helen

Re: Public Mobile eSIM is not updating to the number I ported it to

Neil11 — Mon, 13 May 2024 11:56:21 GMT

On going issue you have to submit a ticket.You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile eSIM is not updating to the number I ported it to

Sansan — Mon, 13 May 2024 11:56:28 GMT

@Haiying please note this is a PUBLIC site. Please edit your posts. Remove your screenshot. Remove you phone number.

Go back to your message beside the time click on the circle with the upside down traingle and click edit post and click post.

Re: Public Mobile eSIM is not updating to the number I ported it to

hTideGnow — Mon, 13 May 2024 11:56:34 GMT

HI @Haiying

please delete your screenshot and update your post title. This is a forum and we are just customers, don't post your phone number

for the old number saying no sim, can you click on it and delete it?

for the new sim card used as Public Mobile, can you set as Primary?

and try Reset All Networks on the phone

Re: Public Mobile eSIM is not updating to the number I ported it to

Haiying — Mon, 13 May 2024 11:56:40 GMT

Thank you. How to go back to my message page?

Re: Public Mobile eSIM is not updating to the number I ported it to

Rastin — Mon, 13 May 2024 11:57:13 GMT

I see you removed the image but you still have a number in the title you should remove

Re: Public Mobile eSIM is not updating to the number I ported it to

Haiying — Mon, 13 May 2024 11:57:29 GMT

I didn't change my phone #. When I was transferring my # to Public Mobile, it automatically created a new phone # which now shows "Used as Public Mobile". My real phone # shows "Used as primary", but no eSIM.

Re: Public Mobile eSIM is not updating to the number I ported it to

computergeek541 — Mon, 13 May 2024 11:57:22 GMT

@Rastin wrote:
I see you removed the image but you still have a number in the title you should remove

The OP can't actually remove the phone number from the thread title because other members have replied. I have went an dremoved the phone number for each additional reply in this thread.

Re: Public Mobile eSIM is not updating to the number I ported it to

Haiying — Mon, 13 May 2024 16:52:01 GMT

Thank you. So now my phone # is not showing in the tittle?

Re: Public Mobile eSIM is not updating to the number I ported it to

Sansan — Mon, 13 May 2024 16:53:18 GMT

@Haiying your good now, yes

Re: Public Mobile eSIM is not updating to the number I ported it to

Haiying — Mon, 13 May 2024 16:54:57 GMT

Thank you all for help me. 😀