topic Re: "CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text in Get Support

"CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

photon440 — Sun, 12 May 2024 23:45:10 GMT

Not only can I not complete my Public Mobile transfer to a new phone, I can't even complete my log-in to my account on the computer as it keeps sending a six digit code to a phone that won't see it.

Re: "CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

hTideGnow — Sun, 12 May 2024 23:47:35 GMT

HI @photon440

you didn't use the app? you used browser to start the subscription, but you need to use PM app after payment step to complete the subscription. Please download the app and login there

if you cannot login on the app, please submit ticket with PM support agent and ask them to help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: "CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

Chalupa_Batman — Sun, 12 May 2024 23:54:32 GMT

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: "CONFIRM YOUR IDENTITY" code sent to a phone that won't receive text

Phil_Adelphus — Mon, 13 May 2024 11:41:14 GMT

@photon440 If this is a new activation then you need to use the app as suggested. But from the wording, could you be transferring an existing PM account to a new phone? I'm guessing not since that's just a question of switching sim cards or getting a new esim on the new phone. You may be able to get the six digit code by email if you keep tapping/clicking on didn't get the code or resend code.