topic Re: Sim malfunctions in Get Support

Sim malfunctions

Scottrenouf — Tue, 04 Jan 2022 20:49:50 GMT

I ordered a new sim card and that card is malfunctioning. It randomly stops working. I have 3 unlocked phones and it malfunctions in all of them. I am requesting a new sim. It's about 2 weeks old and it has given me the message "no sim card installed" at least 50 times. If you restart the phone it sometimes works. Most times you have to open the tray and move the sim around. I have had my old sim for 4 years never did this once.

Re: Sim malfunctions

closng — Sun, 01 Apr 2018 15:07:36 GMT

Hi @Scottrenouf,

SIM malfunctions are pretty rare so it is unfortunate that you received a bad one. Have you sent a message to the Moderators to request a replacement SIM card?

Re: Sim malfunctions

Scottrenouf — Sun, 01 Apr 2018 15:18:48 GMT

No I have not. I figured I had to post here first and wait for them to respond.

Do I just pick one or how does it work.

Thanks

Re: Sim malfunctions

matbasm — Sun, 01 Apr 2018 15:24:26 GMT

@Scottrenouf, if you need to contact a moderator, best to send to moderator team.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Sim malfunctions

Scottrenouf — Sun, 01 Apr 2018 16:17:46 GMT

Thank you. I have sent a mod a message explaining the problem.

Re: Sim malfunctions

LEGO — Sun, 01 Apr 2018 17:24:15 GMT

@Scottrenouf What SIM size card are you using in your phone? Public Mobile SIM card is Nano that sits inside cutout frames for Micro and Standard SIM cards. Sometimes, if you are using Micro or Standard, Nano SIM card might not sit flat inside the frames, which could cause issues. Take SIM card out, put on hard surface and press on it, to make sure it is flat. Carefully insert it back and retest.

Re: Sim malfunctions

Scottrenouf — Sun, 01 Apr 2018 17:33:40 GMT

It is a nano and it sits flat. I have it out several times now. I was thinking that It might have a uneven edge but that's not it either. Like I said tried it in my apple 6, s7 and Samsung prime 3. It does the same thing in all 3.

Thank you

Re: Sim malfunctions

Korth — Sun, 01 Apr 2018 20:46:46 GMT

Intermittent failure could be caused by faulty electrical contact.

Use some isopropyl alcohol to clean the "gold" contacts on the SIM card. Preferably electrical-grade isopropyl, but any kind without perfumes/additives (which might leave a conductive residue) should be fine.

Also clean the contacts inside the phone's SIM card slot, if you can. It's far more likely to be dirty inside than a fresh new unused SIM card. You may need to "scrub" it some lint-free cloth, a toothbrush, or some wooden toothpicks. Obviously you want to keep external power unplugged and remove the battery until all the liquid has completely dried/evaporated.

Re: Sim malfunctions

Scottrenouf — Sun, 01 Apr 2018 22:21:49 GMT

They are brand new both the phone and sim Nano card.

It has stopped working completely now.

Re: Sim malfunctions

Korth — Sun, 01 Apr 2018 22:43:16 GMT

Your best bet is probably to order/buy/activate a new SIM card and get it working asap.

Then msg the mods (and flag @CS_Agent attention to this thread) to see if you can get a refund on your ($10) replacement SIM card cost.

Re: Sim malfunctions

Scottrenouf — Sun, 01 Apr 2018 23:07:18 GMT

That's what I just did. Thank you.