topic Re: Cannot receive/send text in Get Support

Cannot receive/send text

Maribeth — Mon, 13 May 2024 12:00:25 GMT

Hi,

Can anyone help me. I just changed my sim from Virgin Mobile to Public Mobile today. Somehow after transferring to the new sim (Public Mobile) I'm not able to receive and send text messages but I'm able to receive/make phone calls. I already called Virgin Mobile and they confirmed that I'm already with Public Mobile and my number is no longer with them. So i think there is something that needs to be done on Public Mobile network.

Can someone tell me the steps I'm missing? Please! Thank You!

Re: Cannot receive/send text

hTideGnow — Mon, 13 May 2024 02:06:04 GMT

HI @Maribeth

if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive/send text

Neil11 — Mon, 13 May 2024 02:06:05 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive/send text

Maribeth — Mon, 13 May 2024 02:14:17 GMT

Thanks for the reply guys! Already submitted a message/ticket. I guess the only thing i can do now is to wait.