topic Re: changing plans in Get Support

changing plans

DL66 — Mon, 13 May 2024 00:13:46 GMT

If I change my plan, do I loose my international and US long distance min that were rewards?

Re: changing plans

hairbag1 — Mon, 13 May 2024 00:16:48 GMT

@DL66

nope. BUT...If you have the 150 Day Bonus Data, you'll lose it if you reduce to a lower value plan.

Re: changing plans

Chalupa_Batman — Mon, 13 May 2024 00:23:44 GMT

Hello @DL66

If you are referring to the More The Merrier gifts you've received in the last few years, yes, you get to keep those no matter what plan you have. With regards to the the Loyalty data gift you received recently, Public Mobile has claimed you will lose it if you lower your plan. Cases have been made to file a complaint over it as they've set a precedence being able to keep "gifts".

Re: changing plans

DL66 — Mon, 13 May 2024 00:33:19 GMT

Thank you, your all a great help.

Re: changing plans

DL66 — Thu, 13 Jun 2024 01:35:04 GMT

Hello everyone, just got an email from the CCTS rejecting my complaint about PM and there rip off points system. On top of that I'm trying to change my plan to a 21 or 19 dollar a month plan but hoping to keep all my rewards and add-ons, but PM is telling me I will lose everything because of the wonderful new points system. Their reasoning is those rewards and add-ons are attached to my old plan. Wow it must be impossible to move them over, we just don't have the tech. More BS from PM, our ridiculous Government system (CCTS) that regulate these organizations are a blood joke. I swear their all in bed together.

One pissed off customer.