topic Re: Stuck verifying number in Get Support

Stuck verifying number

JCarr — Mon, 13 May 2024 12:18:51 GMT

I transferred my number about a week ago and ever since I can’t receive text messages. Under iMessages it is just stuck verifying my phone number.

Re: Stuck verifying number

hTideGnow — Sun, 12 May 2024 23:35:21 GMT

@JCarr

it is a PM system problem with new activation, problem with text and affected your iMessage setup. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck verifying number

Dunkman — Mon, 13 May 2024 01:21:41 GMT

@JCarr

Are you able to receive phone calls? What about data? Are you able to send texts?

Re: Stuck verifying number

ArisHernandez — Mon, 13 May 2024 12:43:15 GMT

Thank you for this. Do we know how long could it take for them to fix the imessage issue? Thanks!

Re: Stuck verifying number

Jackjackwk — Sun, 09 Jun 2024 04:24:41 GMT

When we have our old phone number transfer to replace the New Public Mobile number.... they got stuck on the Public Mobile number even the account show your old number. I did send a ticket to technical support hope that i can get it fix. Im out of town and i need to call and to send sms.....