topic Re: No 5G in Get Support

No 5G

Avn1007123 — Sun, 12 May 2024 11:35:44 GMT

Hello all. I had changed my phone, bought a new esim and activated it. My phone number stayed with me but now I have no 5G, only LTE+. Changed to select 5G.

edited by computergeek541: profanity removed

Re: No 5G

hTideGnow — Sat, 11 May 2024 20:57:25 GMT

hi @Avn1007123 to help you, we need to know what model of phone you have

Re: No 5G

Avn1007123 — Sat, 11 May 2024 20:58:35 GMT

Pixel 7 pro. Upgraded from Pixel 6

Re: No 5G

Chalupa_Batman — Sat, 11 May 2024 21:01:43 GMT

Hey @Avn1007123

Even if the 5G doesn't show up on the screen, do a speed test. That to me is what counts. If you're able to get 5G speeds, you're doing just fine. 5G Speed¹ up to 250mbps

Re: No 5G

Avn1007123 — Sat, 11 May 2024 21:01:06 GMT

Things were fine until I purchased a new Esim and activated it in my P7P. My plan is 5G with 50 gigs data and I have a 5G transmitter up the block!

Re: No 5G

Avn1007123 — Sat, 11 May 2024 21:02:39 GMT

Hi, Can download @ 946 mbps and upload around 852

Re: No 5G

hTideGnow — Sat, 11 May 2024 21:02:59 GMT

hi @Avn1007123

it might be a Pixel issue as I see some people talked about it

is that a Canadian or US version of Pixel 7?? OS updated??

Re: No 5G

Avn1007123 — Sat, 11 May 2024 21:05:11 GMT

sry, had wifi on!

Re: No 5G

hTideGnow — Sat, 11 May 2024 21:05:19 GMT

@Avn1007123 946mbps is close to 120Mbps, ok speed

if you had it working before on PM physical sim and just not eSIM, ask PM support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No 5G

Phil_Adelphus — Sat, 11 May 2024 21:06:42 GMT

@Avn1007123 I saw a post on Koodo about this with a Pixel 7, and customer service was able to fix it. So you might want to submit a ticket (use the chat icon bottom right).

Re: No 5G

Avn1007123 — Sat, 11 May 2024 21:07:00 GMT

Hi, had esim before with 5G speeds

Re: No 5G

hTideGnow — Sat, 11 May 2024 21:10:13 GMT

hi @Avn1007123 which eSIM you had with 5G?? PM?

is yours a Canadian version??

Re: No 5G

Avn1007123 — Sun, 12 May 2024 22:59:53 GMT

PM esim, yes Canuck