topic Re: TEXT/SMS doesn't work in Get Support

TEXT/SMS doesn't work

edslav — Sun, 12 May 2024 18:54:08 GMT

I transferred my number from Fizz more than five hours ago. I can make and receive calls using the transferred number, but texting/SMSing still doesn't work.

In iPhone settings, the number is still old. It hasn't changed to the transfered number.

Re: TEXT/SMS doesn't work

Chalupa_Batman — Sun, 12 May 2024 18:58:30 GMT

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: TEXT/SMS doesn't work

edslav — Sun, 12 May 2024 19:02:44 GMT

It looks like I made a big mistake joining Public Mobile.

Re: TEXT/SMS doesn't work

Neil11 — Sun, 12 May 2024 21:25:44 GMT

My cousin joined yesterday, had the same issue but after submitting a ticket the issue was resolved within 2 hours. Give it some time

Re: TEXT/SMS doesn't work

edslav — Sun, 12 May 2024 22:01:21 GMT

They fixed it, after I opened the ticket.
Thanks