topic Re: Problem in sending and receiving texts in Get Support

Problem in sending and receiving texts

Dev_J — Sun, 12 May 2024 22:31:11 GMT

I can't send/receive texts. I inserted a new/activated sim card and ported my phone number yesterday. Everything is fine except sending/receiving texts. My phone is Samsung S23FE

edted by computergeek541: changed label, unrelated to Community category

Re: Problem in sending and receiving texts

hTideGnow — Sun, 12 May 2024 21:57:42 GMT

hi @Dev_J

not your phone problem

Yes, if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem in sending and receiving texts

KZ1964 — Sun, 12 May 2024 22:06:14 GMT

I just joined last week and this is a known problem. I submitted a ticket and someone replied to me within an hour. I activated a second account for my husband and also dealt with within 2 hours. Follow this link to submit a ticket to customer service.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent