topic Re: Cannot log into account - email address changed on me. in Get Support

Cannot log into account - email address changed on me.

Gergerry — Sun, 12 May 2024 21:50:42 GMT

Hi,

I have a catch 22 problem. I cannot log into my public mobile account any more. I forgot my password, and to change it I need to have an email sent to me. The problem is that the email address I have on file is no longer in service. Mail.com deactivated my original domain name, and changed it to a generic one of their own choosing. (An 'alias address' is what they call it) So, my original email address/domain is no longer receiving emails from anyone ever now, and this is a problem because I need to get into my account to change my email address to the new domain name. I also, quite a few months ago, changed my original phone number because I moved to a different province, and so the eversafe password verify doesn't work either because it just sends the verification to my old digits. Hence, the catch 22 of the problem. Is there any way to resolve this? My phone is still operational, but being locked out of my account is quite the hinderance especially since there is no customer service. Any help on this would be greatly appreciated. Thanks in advance!

Re: Cannot log into account - email address changed on me.

Handy1 — Sun, 12 May 2024 21:53:31 GMT

@Gergerry

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log into account - email address changed on me.

hTideGnow — Sun, 12 May 2024 21:54:06 GMT

hi @Gergerry

support agent can help, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437