Dropped Calls

Schatz — Sun, 12 May 2024 20:11:30 GMT

I see that I am not the only one whose calls are being dropped. So there is a common problem. What is the solution?

Re: Dropped Calls

fixin1 — Sun, 12 May 2024 20:14:40 GMT

@Schatz - There is multiple carriers with dropped calls, Freedom, Fizz, all of em'.

Please try 3G and manually selecting Public Mobile. Maybe all of the circuits are taken on your tower and your call gets dropped? Has it been occurring in multiple places or just one place?

How many bars did you have when you got your call dropped?

If nothing of my suggestions help, please try to reset network settings ** You will lose ALL saved BlueTooth and Wi-Fi connections although you can just re-enter the information or re-pair the device back to your phone.**

If none of my suggestions work, please contact CS_Agent:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Dropped Calls

Schatz — Sun, 12 May 2024 20:18:39 GMT

Thanks. I'll try your suggestions.

Re: Dropped Calls

KL10408 — Sun, 12 May 2024 22:46:37 GMT

I am very frustrated with this issue. What phone do you have, mine is iPhone 15.

topic Re: Dropped Calls in Get Support

Dropped Calls

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Re: Dropped Calls

Re: Dropped Calls