topic Re: Refund in Get Support

Refund

Aye1 — Sun, 12 May 2024 19:45:58 GMT

Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?

Re: Refund

Phil_Adelphus — Sun, 12 May 2024 19:48:25 GMT

@Aye1 Esims are currently free, or do you mean you want a refund for a plan purchase? Or maybe you're not a new customer?

Re: Refund

Rastin — Sun, 12 May 2024 19:49:01 GMT

You will need to put in a ticket using chat bot bottom right hand corner looks lits a orange text bubble. This is a public forum no one here works for pm

Re: Refund

Aye1 — Sun, 12 May 2024 19:52:20 GMT

I’ve tried multiple times and it keeps showing error

Re: Refund

Aye1 — Sun, 12 May 2024 19:52:42 GMT

I meant plan purchase

Re: Refund

Phil_Adelphus — Sun, 12 May 2024 19:55:23 GMT

@Aye1 If you can't get anywhere with the chat icon try sending a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The reply will come to your community inbox, either envelope icon top right or tap your avatar for Messages. The wait time might be a bit longer than usual at the moment due to some ongoing issues.

Re: Refund

Aye1 — Sun, 12 May 2024 19:58:16 GMT

I’ve sent them a private message yesterday but I still haven’t received a reply. Do you perhaps know how long it could take? Thank you!

Re: Refund

Chalupa_Batman — Sun, 12 May 2024 19:58:39 GMT

@Aye1 wrote:
I meant plan purchase

Hey @Aye1

Public Mobile is a non refundable service. The only way you can get a refund is if you didn't actually start the service. Did you get a phone number? If not, then you can reach out to a CS Agent for a refund. Here is how to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Refund

Aye1 — Sun, 12 May 2024 20:01:10 GMT

I have neither used the service nor have the number. I’ve tried submitting ticket several times but it keeps showing error. I’ve sent private message too but haven’t heard back

Re: Refund

Chalupa_Batman — Sun, 12 May 2024 20:02:28 GMT

@Aye1 wrote:
I have neither used the service nor have the number. I’ve tried submitting ticket several times but it keeps showing error. I’ve sent private message too but haven’t heard back

Ya it's probably going to be a couple days before you hear back. Public Mobile is a hornets nest of problems right now with an overwhelming amount of tickets.