topic Re: Missed Transfer Text Message Window in Get Support

Missed Transfer Text Message Window

Christinekim — Sun, 12 May 2024 18:31:57 GMT

Hello,

I requested to port number last night, but then Bell decided to send a transfer text message this morning. I was in 10k run this morning, and i missed the window to reply YES to that message.

I called them back, but they said I need to contact Public Mobile to re-initiate the porting since the original request was cancelled.

i opened a support ticket, but i haven’t heard anything yet. Can someone help me what i should do?

Re: Missed Transfer Text Message Window

hTideGnow — Sun, 12 May 2024 18:33:28 GMT

hi @Christinekim check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Missed Transfer Text Message Window

Christinekim — Sun, 12 May 2024 19:39:01 GMT

@hTideGnow Thank you for the information. I was able to get the transfer request message after talking to the support. However, the indicator of the cell service is not showing for Public Mobile

But Public mobile esim is looking fine from the setting

Did something go wrong with my esim?

Re: Missed Transfer Text Message Window

hTideGnow — Sun, 12 May 2024 23:27:18 GMT

HI @Christinekim

try reboot the phone, then click Reset network settings and test inbound and outbound calls

if you can make/receive calls, if you can use data, it is good