topic Re: Payment in Get Support

Payment

Nat4421 — Sun, 12 May 2024 17:53:49 GMT

My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working

Re: Payment

BKNS27 — Sun, 12 May 2024 17:59:38 GMT

@Nat4421

If you are on AutoPay, you don’t need to do anything.
It could be other things like an outage:

https://istheservicedowncanada.com/status/telus/map

But try rebooting your phone to see that that helps.

If all fails, contact a CS_Agent by DM by clicking on your avatar>Messages and address to CS_Agent.

The extra payment will remain as credit for your next bill or you can ask for a refund.

Re: Payment

RobertSollosy — Sun, 12 May 2024 19:15:25 GMT

I also lost service today and the website isnt allowing me to put my CC info in. Kinda **bleep**ty, now relying on the wifes phone till we get this fixed. And her renewal is on the 18th

Re:

CS_Agent — Sun, 12 May 2024 19:55:12 GMT

Re: Payment

RobertSollosy — Sun, 12 May 2024 19:49:09 GMT

Ive swapped to a different CC, but the same bank. No luck. However, my ph# is a BC area code while we live in Sask. Could that be the reason ??

Re: Payment

Nat4421 — Sun, 12 May 2024 19:53:00 GMT

I have done the steps. My service is now working but i have still paid twice. I was finally able to get a ticket number put in to show the proof and get refunded