topic Re: Sms not working on ported number in Get Support

Sms not working on ported number

Omarrwill — Thu, 04 Apr 2024 23:27:14 GMT

I ported my number and it was successful for data and talk. I turned on and of my phone, I have reset the network. The text were still going to my fido number which now doesn't work. It seems like the port only partially went through and that the sms is stuck with fido. How do I get in touch with the port team?

Re: Sms not working on ported number

Handy1 — Thu, 04 Apr 2024 23:29:10 GMT

@Omarrwill sent the porting team number to your inbox

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:00:28 GMT

Thank you I reached out

Re: Sms not working on ported number

Uyyy — Fri, 05 Apr 2024 00:06:18 GMT

Also having the same problem as OP, could I get the contact for porting team?

Re: Sms not working on ported number

Handy1 — Fri, 05 Apr 2024 00:07:18 GMT

@Uyyy Sent !

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:16:50 GMT

I got through they said the port went fine. Which means it's a technical issue. So I'm not really sure how to fix it I tried multiple phones

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:17:38 GMT

I'll let you know if I figure it out

Re: Sms not working on ported number

Handy1 — Fri, 05 Apr 2024 00:23:38 GMT

@Omarrwill And @Uyyy if you both have iPhone give this a try

. If you turn off iMessage and face time and go in to setting general . And at the bottom you see “shut down “ the phone will turn off .then turn it back on and go back to settings and turn on iMessage and turn on face time and that should do the trick I think

Add if not @Omarrwill @Uyyy

contact Support to refresh account or further investigate for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:23:21 GMT

Thanks for the reply but I am on Android

Re: Sms not working on ported number

Uyyy — Fri, 05 Apr 2024 00:24:19 GMT

Same, Samsung here. This is so frustrating

Re: Sms not working on ported number

mattbumanglag — Fri, 05 Apr 2024 00:30:14 GMT

I had the same issue and had to change my number overall. The eSIM transfer went through however my previous fido number had expired. Now I'm confused on whether or not to get a physical SIM card to fix this issue because my old contacts cannot contact my new number. Any ideas?

Re: Sms not working on ported number

Uyyy — Fri, 05 Apr 2024 00:33:43 GMT

Physical sim wont make a difference, I ported over to a physical sim. Can’t send text or receive. So ridiculous. Called the porting team and they can’t do anything.

Re: Sms not working on ported number

softech — Fri, 05 Apr 2024 00:35:32 GMT

@Uyyy

if you cannot send and recevie, that is sim provisioning problem. Easy fix for PM support, and you just need to engage them by opening ticket :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:38:10 GMT

Yeah I've been trying to submit a ticket it just hangs on the loading screen

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 00:39:28 GMT

I also messaged cs agent about 2hrs ago no response

Re: Sms not working on ported number

Uyyy — Fri, 05 Apr 2024 01:30:17 GMT

Anyone figured this out yet… customer rep says porting was over and they can’t do anything. What is going on

Re: Sms not working on ported number

Uyyy — Fri, 05 Apr 2024 02:14:27 GMT

Yeah… should’ve just stayed with Fido

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 15:07:30 GMT

It's working now the customer service got back to my ticket request. I gave them my account info and they did a network reset on their end. Only issue now is that I can't see if text have been received and read like with Fido

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 15:08:21 GMT

Thanks the did a network reset on their end

Re: Sms not working on ported number

Omarrwill — Fri, 05 Apr 2024 15:10:05 GMT

Thanks it was a refresh