topic Re: CREDIT CARD INFO in Get Support

CREDIT CARD INFO

doug16 — Sun, 12 May 2024 14:51:06 GMT

PLEASE PLEASE PLEASE HELP

NEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP

Re: CREDIT CARD INFO

Dunkman — Sun, 12 May 2024 14:55:27 GMT

@doug16

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

The website is also finicky. You can try a different web browser, clear cache or incognito mode.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Re: CREDIT CARD INFO

hTideGnow — Sun, 12 May 2024 14:55:51 GMT

hi @doug16 try using the PM app. Make sure you allow Location Permission and it will work

if not and if you need to pay to resume service, get a voucher from Shoppers drug Mart first and load it using*611

Re: CREDIT CARD INFO

doug16 — Sun, 12 May 2024 15:27:31 GMT

lost the email, got password thats all

Re: CREDIT CARD INFO

Chalupa_Batman — Sun, 12 May 2024 15:29:14 GMT

Wait till tomorrow. Then go into your phone settings and go to the Apps section. Then find the Public Mobile app. Clear the cache and data. Then reboot phone. Then you will need to enter the email address and password to log in again. Then try adding the credit card. It worked for me a few days ago.

Re: CREDIT CARD INFO

doug16 — Sun, 12 May 2024 15:34:56 GMT

but I lost the email address need a CS agent HOW??? PLEASE HELP

Re: CREDIT CARD INFO

BKNS27 — Sun, 12 May 2024 15:40:27 GMT

@doug16

You can contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket and explain your issue also help you update your email and CC information.

Re: CREDIT CARD INFO

hTideGnow — Sun, 12 May 2024 15:41:38 GMT

hi @doug16 you just need to message support using this link the

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CREDIT CARD INFO

Chalupa_Batman — Sun, 12 May 2024 15:44:25 GMT

@doug16 wrote:
but I lost the email address need a CS agent HOW??? PLEASE HELP

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.