topic Re: cant activate and transfer number from Koodo post paid. in Get Support

cant activate and transfer number from Koodo post paid.

koalacare8686 — Sat, 11 May 2024 19:46:53 GMT

Hello, i just purchased monthly plan tried to activate from phone app with new PM sim card.

i got an error message to contact support while transferring number .

Re: cant activate and transfer number from Koodo post paid.

fixin1 — Sat, 11 May 2024 19:47:58 GMT

@koalacare8686 - Please contact support here:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: cant activate and transfer number from Koodo post paid.

Phil_Adelphus — Sat, 11 May 2024 20:14:56 GMT

@koalacare8686 Check your community private messages inbox in a couple of minutes, I'll send you a phone number to call. If it's not the specific porting issue that they can deal with then contact customer service as suggested by @fixin1 You can access your inbox via the envelope icon top right or tap your avatar for Messages if no envelope

Re: cant activate and transfer number from Koodo post paid.

Parthiyer101 — Sun, 12 May 2024 01:59:50 GMT

I am having the exact same issue. just bought a Public Mobile sim - tried activating it and transfering number from Koodo Post-paid, and got an error to contact customer support. I logged a support ticket and I am waiting for a response. Please send me a phone number as well.

Re: cant activate and transfer number from Koodo post paid.

Phil_Adelphus — Sun, 12 May 2024 11:25:23 GMT

@Parthiyer101 I sent the number to your community inbox, see either envelope icon top right or tap your avatar for Messages if no envelope. Separately, when you get an answer to the ticket you might want to ask them to check if SMS texting is working for you as that may need fixing also.