topic Re: Texting in Get Support

Texting

4Murray — Sat, 11 May 2024 15:10:35 GMT

I can receive & send texts from iPhones and receive texts from android phones but my responses to android phones do no send.

Re: Texting

Chalupa_Batman — Sat, 11 May 2024 15:13:56 GMT

Hello @4Murray

Public Mobile has been having issues with texting over the last month. Please create a ticket so they can refresh your network.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Texting

hTideGnow — Sat, 11 May 2024 15:15:39 GMT

hi @4Murray

the issue is yuu are still sending iMessage to the Android friend

Click on the unsemd message and select Send as Text

Re: Texting

Phil_Adelphus — Sat, 11 May 2024 15:30:46 GMT

I was going to say check Send & Receive to make sure the phone number is checked but it must be if Android messages are being received. Can't delete a post only edit it. Make sure Send as SMS is enabled in settings, also MMS. For an individual message long pressing on it should give the send as SMS option also.

Re: Texting

4Murray — Sat, 11 May 2024 20:04:58 GMT

I have those enabled but doesn’t send. When I long hold the text it doesn’t give me the send as text option.

Re: Texting

Phil_Adelphus — Sat, 11 May 2024 20:10:38 GMT

@4Murray What happens if you toggle iMessage off but leave SMS and MMS toggled on?

Re: Texting

4Murray — Sat, 11 May 2024 20:39:46 GMT

Still doesn’t send. No change

Re: Texting

4Murray — Sat, 11 May 2024 20:42:33 GMT

I have submitted a ticket. I’ve tried everything anyone has suggested plus some google searches. Nothing has helped. Thanks