topic Cannot transfer old phone number in Get Support

Cannot transfer old phone number

Ildar89 — Sat, 11 May 2024 20:20:50 GMT

Received SMS from Public Mobile:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

@CS_Agent

Re: Cannot transfer old phone number

hTideGnow — Sat, 11 May 2024 20:22:57 GMT

hi @Ildar89

use the account number of your old carrier and not the IMEI

I will send you the number to PM Porting support team Please check your community inbox

Re: Cannot transfer old phone number

Chalupa_Batman — Sat, 11 May 2024 20:32:31 GMT

@Ildar89 wrote:
Received SMS from Public Mobile:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
@CS_Agent

The link you provided, after clicking on it, I get this. Thinking Public Mobile needs to fix this issue.

Your connection is not private

Attackers might be trying to steal your information from publicmobile.ca.ada.support (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID