topic Re: Ported into Public Mobile but text messages not working in Get Support

Ported into Public Mobile but text messages not working

goodfishman2 — Sat, 11 May 2024 17:15:04 GMT

Hi,

I've recently ported my account from 7eleven (speakout). I've spoken with support and they said it was successful as well. However text messaging is not working incoming or sending. I've already checked all the APN settings. Please help, will need text for banking and security.

Current mobile device is a Pixel 7.

Re: Ported into Public Mobile but text messages not working

Paul215 — Sat, 11 May 2024 17:20:09 GMT

Look at this page:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502

Re: Ported into Public Mobile but text messages not working

Phil_Adelphus — Sat, 11 May 2024 17:47:52 GMT

@goodfishman2 Submit a ticket at the chat icon bottom right of this page, it's a current technical glitch with SMS texts for new subscribers but support can fix it on an individual basis. Hopefully they will fix it for you quickly but response times are a little slower than usual at the moment due to others in the same boat.