topic Re: URGENT: Sim not Supported Error in Get Support

URGENT: Sim not Supported Error

darcy — Tue, 04 Jan 2022 20:49:45 GMT

Please someone get back to me soon as I manage properties and right now my phone is dead (and tomorrow is the busiest day of November!)

I sent an email to support yesterday and no reply yet

I transferred from Virgin yesterday and before activation I verified my iPhone 5 was unlocked by putting my wife's Bell SIM card in my phone and it was operational. I paid for the 3 month plan during activation but now all I get is a pop up that says activation required, then when I click that it says Sim not supported.

My Membership Area says "Active" however it says I have money owing even though I paid for 3 months ...

Please someone get back to me soon as I have people who need to get hold of me.

Thanks in advance.

URGENT: Sim not Supported Error

darcy — Sun, 30 Oct 2016 16:03:18 GMT

Please someone get back to me soon as I manage properties and right now my phone is dead (and tomorrow is the busiest day of November!)

I sent an email to support yesterday and no reply yet

Thanks in advance.

Re: URGENT: Sim not Supported Error

TroyDaBes — Sun, 30 Oct 2016 16:13:24 GMT

Uh-oh. Your phone is locked. You will need to unlock it to be available on Public Mobile. Virgin mobile and Bell are using the same network. That's why you were able to use it on your phone.

Try calling Virgin Mobile if they can help you unlock your phone but I think you will pay $50 on it.

Re: URGENT: Sim not Supported Error

darcy — Sun, 30 Oct 2016 16:14:24 GMT

Thanks for the quick reply Troy!

are you sure? I read that people transferred from Virgin to here without having to unlock and others who got this message AFTER their phones had been working fine on the Public SIM...

Re: URGENT: Sim not Supported Error

mimmo — Sun, 30 Oct 2016 16:22:33 GMT

My friend on Bell just unlocked his iphone 5s for $50, I looked on ebay and other sites for a better unlock price and found that the Bell price seemed actually resonable, too bad their monthly rates were not as resonable.

Re: URGENT: Sim not Supported Error

srlawren — Sun, 30 Oct 2016 16:22:42 GMT

Hi @darcy,

Yes, 100% sure. Virgin phones need to be unlocked. If you bought the phone unlocked from the Apple store, you might be able to get them to unlock it for you. I'm guessing you bought it from Virgin though?

Re: URGENT: Sim not Supported Error

bmendes — Sun, 30 Oct 2016 16:25:18 GMT

Yup, that definitely means it's locked. Bell and Virgin SIMs both work cuz it's the same network. You'll need to get Virgin to unlock it for $50 fee. (Only they can unlock it)

Re: URGENT: Sim not Supported Error

TroyDaBes — Sun, 30 Oct 2016 16:26:05 GMT

Did they mention what phone they were using? It might be android phones since there are android that factory unlocked (Google phones is the one popping on my mind).

I remember reading a thread on RFD where the sims are interchangable between Bell and Virgin, Rogers and Chatr and Koodo and Telus. Hence, why you were able to use your wife's Bell sim on your Virgin iphone.

Also, this error is what I get when I tried to use the Public Mobile sim on Rogers. This is definitely saying that the phone is locked and you can't use the sim on that phone. You will have to unlock the phone to use the sim.

Your plan is definitely active and running but the your phone just won't let you use it since it's locked to Bell/Virgin network.

Re: URGENT: Sim not Supported Error

darcy — Sun, 30 Oct 2016 16:43:20 GMT

Yes. Virgin mobile three years ago

Re: URGENT: Sim not Supported Error

srlawren — Sun, 30 Oct 2016 16:46:35 GMT

@darcy then yes, it absolutely does need to be unlocked to work on PM, unfortunately

Re: URGENT: Sim not Supported Error

jheili99 — Sun, 30 Oct 2016 16:49:08 GMT

hi..

agree with everybody: your phone has been sim card locked to your previous provider .... apple is known to make it difficult to unlock iphones..

4 options you have:

1. call virgin for unlock code ( you must have an active account with them and they usually charge 50.00 fee for this code...if you don't have an account with them any longer you might be out of luck there )

2.pay one of these cell phone stores 50-90 $ ..they can unlock it for you

3. find somebody who "jailbreaks" your phone which will unlock it as well ( costs the same as unlock code )

4. get yourself via craigslist a different phone ( cheapest solution probably ) ...either an unlocked one or if it is locked to telus,koodo or PC that will work too....

cheers

Re: URGENT: Sim not Supported Error

darcy — Sun, 30 Oct 2016 16:49:53 GMT

Here's the thread where they ported from Virgin (second comment, no mention of phone) http://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

Here's the thread where this message popped up AFTER public was working

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/SIM-Not-Supported/td-p/53405

Re: URGENT: Sim not Supported Error

jamestneutron — Sun, 30 Oct 2016 16:52:51 GMT

They only charge $50 to existing customers whose accounts are still active...it's $75 to former customers! That'll teach you for leaving!

Re: URGENT: Sim not Supported Error

srlawren — Sun, 30 Oct 2016 16:56:39 GMT

@darcy for the first post, if you're talking about BetaKam, he or she did not mention anything at all about their phone, so I don't think you can assume they didn't have an unlocked phone.

In the second thread, it was an intermittent issue with a known unlocked phone. Yours is locked to Virgin and the symptom is not intermittent.

Neither of these threads is helpful in your situation. You need to get your phone carrier unlocked for it to work with PM.

Re: URGENT: Sim not Supported Error

jamestneutron — Sun, 30 Oct 2016 17:01:21 GMT

Be careful...(President Choice) PC Mobile uses a different support carrier for their prepaid and their post paid services...Prepaid is Bell and Post Paid is Telus. If you pick up a PC Mobile phone on Craigslist or Kijiji it might not support the PM sim.

Re: URGENT: Sim not Supported Error

darcy — Sun, 30 Oct 2016 17:01:48 GMT

Any suggestions for sites to unlock? I'm no longer a virgin customer but still find it strange that this error occurred on someone else's phone who had public working: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/SIM-Not-Supported/td-p/53405

Re: URGENT: Sim not Supported Error

bmendes — Sun, 30 Oct 2016 17:03:51 GMT

I remember when you couldn't even unlock Bell iPhone's at all. Bell would refuse and third parties were charging $150-200+ to do it. I couldn't switch for a long time bc of this.

Re: URGENT: Sim not Supported Error

jamestneutron — Sun, 30 Oct 2016 17:05:46 GMT

Then the CRTC stepped in...much better these days with a little competition between companies and the option to get out of a contract.

Re: URGENT: Sim not Supported Error

srlawren — Sun, 30 Oct 2016 17:06:41 GMT

@jamestneutron that's possible. But since @darcy has confirmed they got the iPhone from Virgin and have not gotten it unlocked, I would say it's a 99.99999999% probability that the problem is the phone is locked to Virgin.

Re: URGENT: Sim not Supported Error

jamestneutron — Sun, 30 Oct 2016 17:10:33 GMT

Agreed...I would even go as far as to say that 100% it is a problem! Not saying that there are not other obsticles in the way...but nothing will work in the current locked state! Cheers!