topic Cannot receive texts after porting. in Get Support

Cannot receive texts after porting.

SaySay1 — Sat, 11 May 2024 15:47:23 GMT

Hello, I switched 2 days ago and still cannot receive or send texts. This means I cannot log into my account because I can't receive verification codes. I had to set up a new account with an old email and a friend's cell number just to get into the community to ask for help. If I can't log into my actual account to put in a support ticket, how do I get help?

Re: Cannot receive texts after porting.

hTideGnow — Sat, 11 May 2024 15:48:40 GMT

hi @SaySay1

Yes, if only SMS an issue, it is a PM system problem with new activation. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive texts after porting.

Yummy — Sat, 11 May 2024 15:54:08 GMT

Open a ticket so agent can fix this issue for you.
Every new customer has same issue as you.

Re: Cannot receive texts after porting.

Chalupa_Batman — Sat, 11 May 2024 16:25:45 GMT

Hello @Chlobot

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

If you're still having issues, Please create a ticket so they can refresh your network. Just know that there is a delay in wait times due to overwhelming requests for help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.