topic Re: Cannot receive Texts and IMessage not working in Get Support

Cannot receive Texts and IMessage not working

Chlobot — Sat, 11 May 2024 19:23:27 GMT

Hello,

I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work.

can someone from PM please get in touch with me??? I even submitted a ticket..

Re: Cannot receive Texts and IMessage not working

hTideGnow — Sat, 11 May 2024 15:30:17 GMT

hi @Chlobot most new activations have this problem recently. And support agent to fix it. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive Texts and IMessage not working

Chalupa_Batman — Sat, 11 May 2024 15:32:53 GMT

Hello @Chlobot

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502

If you're still having issues, Please create a ticket so they can refresh your network. Just know that there is a delay in wait times due to overwhelming requests for help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Cannot receive Texts and IMessage not working

Chlobot — Sat, 11 May 2024 15:38:55 GMT

ive done everything you both told me to. What a nightmare this is.

Re: Cannot receive Texts and IMessage not working

Chalupa_Batman — Sat, 11 May 2024 15:41:36 GMT

@Chlobot wrote:
ive done everything you both told me to. What a nightmare this is.

Welcome to Public Mobile. 🇨🇦

Re: Cannot receive Texts and IMessage not working

gillybean1 — Sun, 12 May 2024 17:35:51 GMT

Any reply yet? I've heard nothing. It's been 24+ hours.