topic Re: Account number in Get Support

Account number

DonnaD16 — Sat, 11 May 2024 14:31:01 GMT

I have been trying for over 30 minutes to find my account number. It comes up under my profile (or however I eventually found it) but only the last 4 digits came up. I am very frustrated with this company as calls keep dropping and I am considering moving back to Koodo, which is why I need my complete account number. Any help would be appreciated. I'm sorry if I come across as being impatient but I have never had so much trouble getting answers with any company or service. I even had to create a new profile just to post this.

Re: Account number

Dunkman — Sat, 11 May 2024 14:17:32 GMT

@DonnaD16

You are on the right location. Point your cursor to the eye icon on the right and it should show the complete account number.

As for the call dropping issue, several customers have experience this problem. It might be a Telus network issue since Koodo customers also are complaining online.

You can try the following fixes:

Manually select the phone network to 4G/LTE instead of Auto.

Not sure if an iPhone issues, another online user suggested the following:

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If that does not work, you may want to submit at ticket for CSA help. Sometimes CSA can refresh your account on the backend and calling works better.

Re: Account number

softech — Sat, 11 May 2024 14:19:15 GMT

@DonnaD16

move your mode over to the "eye" to the right of it and you will see the full number

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Account number

hTideGnow — Sat, 11 May 2024 14:33:55 GMT

hi @DonnaD16 you can also use the PM app, go to Account page and the account number is there, showing all without clicking anything to unhide