topic Re: Issue with port in Get Support

Issue with port

Ab95 — Sat, 11 May 2024 05:02:59 GMT

I cannot receive incoming phone calls but I can make them. I cannot receive texts either. Can someone help? I am using an eSIM. When I go to login it asks for a confirmation code. However I cannot receive texts

Re: Issue with port

Sansan — Sat, 11 May 2024 05:19:36 GMT

@Ab95 did you get the text to confirm the port request itself? If not that is why your not receiving phone calls as it's not complete.

PM Mobile is currently having issues with new accounts were you are not able to receive SMS.

Contact PM to let them know so they can fix it for you. Use the link below or the chatbot in the app.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Issue with port

computergeek541 — Sat, 11 May 2024 05:30:23 GMT

Re: Issue with port

Dunkman — Sat, 11 May 2024 14:07:05 GMT

@Ab95

If you have not receive a response from CSA yet, I will private message you the Telus team porting number. This number is only used for porting issues.