topic Bill in Get Support

Bill

Scott92 — Sat, 11 May 2024 19:25:03 GMT

Why us,my monthly bill $17. It was $10

Re: Bill

Dunkman — Sat, 11 May 2024 14:04:13 GMT

Starting in May, Public mobile is transitioning all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?

With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

It is a mandatory switch, so the migration can not be stopped or reversed.

If you login into your self service account and your rewards section, you should see you referral points and a welcome 5 points. Once you get 15 points, you can redeem for $15 credit. Unfortunately, you will be charged plan amounts without the monthly discounts going forward.

https://www.publicmobile.ca/en/ab/get-help/articles/public-points

Re: Bill

hairbag1 — Sat, 11 May 2024 14:55:34 GMT

@Scott92

that's occurred because as of your latest renewal, PM has removed the Rewards and now we have Points. Once you've accumulated a minimum of 15 points, you gotta log in to your account / Rewards and manually apply the points toward next renewal or buy an add-on or enter one of the many PM contests. Nobody knows who won the last contest in March...PM won't let us know if anyone actually won.

Re: Bill

Yummy — Sat, 11 May 2024 15:56:37 GMT

No more monetary rewards!

You will get some points instead you have to convert to $$$ when you collet 15 (for bill) or at least 5 for some add-ons.