topic Re: No text messages in Get Support

No text messages

BBark — Sat, 11 May 2024 10:25:25 GMT

Hi, it has been a week since I ported my number to PM. I had to pay for the subscription twice to get it active and once it became active, text messages was not working. I submitted two tickets 1 week ago about the double charge and text messaging not working. Another ticket was submitted a few days ago about the text messaging issue, but I have still not seen or heard any response from any of the ticket requests. Any advice on what can be done to fix the texting issue?

Re: No text messages

computergeek541 — Sat, 11 May 2024 10:38:23 GMT

@BBark wrote:
Hi, it has been a week since I ported my number to PM. I had to pay for the subscription twice to get it active and once it became active, text messages was not working. I submitted two tickets 1 week ago about the double charge and text messaging not working. Another ticket was submitted a few days ago about the text messaging issue, but I have still not seen or heard any response from any of the ticket requests. Any advice on what can be done to fix the texting issue?

Public Mobile has been having issues with text messaging services for new customers. From what I've been reading, this is only something that Public Mobile can fix at the account level. As it's been a week, please submit another ticket.

Re: No text messages

Falwynn — Sat, 11 May 2024 13:04:35 GMT

I'm having this same issue right now. Ported my number over, my phone reports the correct number, and it works for calling and data. Texting does not work though. I can't even confirm my account and get into the app since it wants to send a confirmation code and that doesn't work.

Re: No text messages

Falwynn — Sat, 11 May 2024 13:06:52 GMT

If anyone has the contact number for the porting team I would really appreciate it. I'm going to run into 2FA issues where I need to receive a text pretty soon I am sure.

Re: No text messages

Dunkman — Sat, 11 May 2024 13:46:19 GMT

@Falwynn wrote:
If anyone has the contact number for the porting team I would really appreciate it. I'm going to run into 2FA issues where I need to receive a text pretty soon I am sure.

@Falwynn

Are you able to receive calls on your new PM account? If you are able to receive calls on your PM number, it is not a porting issue. But, an account setup issue with SMS text problem which requires CSA help.