topic Re: Text messages not working in Get Support

Text messages not working

Nikhilkumar — Sat, 11 May 2024 13:34:57 GMT

My texts are not working I need help

Re: Text messages not working

HALIMACS — Sat, 11 May 2024 13:38:55 GMT

Before we go any further, does your calling, both in and out, and data work?

try rebooting your device and resetting network connections as a first troubleshooting step.

Re: Text messages not working

Nikhilkumar — Sat, 11 May 2024 13:40:51 GMT

Yes, my calls are working and data too, I tried those steps but it is still not working!

Re: Text messages not working

Dunkman — Sat, 11 May 2024 13:49:11 GMT

@Nikhilkumar

You are a new customer? Just ported over?

There is a known texting issue.

You will need to contact customer service agent by submitting a ticket. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket. It will take about several hours to 1-2 days for response. Check your private message inbox for response.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502