topic Submit a ticket for porting problem in Get Support

Submit a ticket for porting problem

Icer — Sat, 11 May 2024 13:08:36 GMT

I activated my phone yesterday and did text YES when asked by Virgin if I wanted to port my number. My eSim is toggled on and shows Public Mobile as my provider and shows my number that was to be ported to this phone. When I try to submit a ticket it asks for the Sim number and says if using an eSim to type "N/A" but the input field will only accept numeric input. The submit button at the bottom is greyed out, I assume because it says that all fields must be answered to submit a ticket.

My phone works for calls and data but if I try phoning my number from another phone I get a recording that it is no longer in service.

Is there some way to submit a porting ticket, ie: some number that I can enter into Sim number field?

Re: Submit a ticket for porting problem

Dunkman — Sat, 11 May 2024 13:12:01 GMT

@Icer

Yes, it looks like the your port is stuck. There is actually the phone number for the Telus porting team. I will private message you that number. Only used for porting issues.

Re: Submit a ticket for porting problem

Icer — Sat, 11 May 2024 13:13:23 GMT

Thank you

Re: Submit a ticket for porting problem

Icer — Sat, 11 May 2024 14:09:29 GMT

Called the number (twice) and the last person said that her info show that the port was completed successfully. I am still unable to dial in from another phone - get the recording - but she was able to give me a sim number to use so I could submit a ticket. We will see how that goes

Re: Submit a ticket for porting problem

nktheone — Mon, 20 May 2024 08:25:18 GMT

Please message me the number too.. I have the same issue can't enter N/A in the sim number field