topic Re: E-SIM Activating... in Get Support

E-SIM Activating...

Priority — Fri, 10 May 2024 21:02:21 GMT

How long will it take for an e-SIM to Activate on an iPhone 14?

I installed it, and it's said activating for over 10 minutes.

Tried restarting the phone and airplane mode, but neither worked.

Still SOS Only/Activating in settings.

Re: E-SIM Activating...

softech — Fri, 10 May 2024 20:42:59 GMT

@Priority

usually instant.

try reboot the phone once more

and make sure Carrier profile is updated

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 20:44:19 GMT

Everything looks right, e-SIM Card number is updated on the Account.

What do I do if that doesn't work, try reinstalling it again?

Re: E-SIM Activating...

softech — Fri, 10 May 2024 20:45:32 GMT

@Priority

you cannot really reinstall it. But since buy new esim is free now you can try to delete and re-scan the QR code

if not work, then buy a new esim for free using the app

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 20:46:36 GMT

Within the 'Purchase SIM Card' Section, the E-SIM is still $5 by the looks of it.

Or are you saying it's free after purchasing the first one?

Re: E-SIM Activating...

softech — Fri, 10 May 2024 20:48:14 GMT

@Priority at the end of the purchase, PM will check and give a $5 credit to make it free. Just complete the purhcase

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 20:48:30 GMT

We never recieved an Email from Public Mobile, or a QR Code.

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 20:51:21 GMT

Thanks, trying that now. It charged me $5 again so I'll ask CSA to refund it after we get it all working.

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 21:24:30 GMT

@softech so that worked, it now shows a Primary and Secondary SIM, everything is working aside fron Texting because it forcing us to use Primary for messages, even when we select to send from Secondary(the working one).

How can I delete Primary so only the secondary will work for everything?

Since it's still 'activating' there is no Delete e-SIM option.

How do I get rid of Primary if there is no option to delete it to only use the working secondary one?

Re: E-SIM Activating...

Priority — Fri, 10 May 2024 21:39:31 GMT

After a while we got an 'e-SIM not Activated' for Primary, and then it let us delete it so now secondary is primary like I wanted.

It has been a while, and i only post when I've tried everything I can think of. Thanks for your help @softech