topic Service not working in Get Support

Service not working

Hira112k — Fri, 10 May 2024 19:46:20 GMT

I switched my account from Virgin mobile to Public Mobile, Virgin mobile confirmed the release of my account but still I am unable to receive any text messages or calls, I have Public mobile Sim in my phone but still I'm unable to receive any call or text message.

Re: Service not working

Phil_Adelphus — Fri, 10 May 2024 19:50:21 GMT

@Hira112k Have you restarted the phone with the PM sim in it? If that doesn't work you can contact customer service at the chat icon bottom right, use it to submit a ticket for assistance. There is currently a technical glitch with SMS text messages for new customers that they can fix but sounds like the port didn't complete if you can't get incoming calls. When did you transfer to PM?

Re: Service not working

hTideGnow — Fri, 10 May 2024 19:53:04 GMT

HI @Hira112k

you can make outbound calls?

usually after you reply Yes to the old carrier , you still have to wait up to 3 hours for the line to port

Reboot your phone once more. If still not inbound calls, wait up to 3 hours and reboot it once more

if still no inbound calls, please call the porting team. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call