topic No reply from c_s in Get Support

No reply from c_s

Markdozer — Fri, 10 May 2024 19:11:53 GMT

I sent in a ticket 24 hours ago but no reply

Anyone having trouble receiving replies?

Re: No reply from c_s

ShirleyMay — Fri, 10 May 2024 19:43:29 GMT

my issue just got resolved. I hope the same for you!

thanks everyone for the help

Re: No reply from c_s

will13am — Fri, 10 May 2024 18:46:34 GMT

I have not initiated a ticket for some time. The agents should not be so busy that they are backlogged this much. Perhaps trying sending a message to them directly using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No reply from c_s

Rastin — Fri, 10 May 2024 19:25:09 GMT

It's not uncommon right now do to texting problem and people complaining about the old points system being shut down. It's created a back log of ticket.

I put in a ticket 2 to 3 weeks ago took 24 hours for there first response and 36 for there second. They may ask for your info first so you may want to add it to your ticket it may speed things up a bit. Name number and email. Is what they asked from me but I Hurd they may also ask for your last 4 number of your visa as well don't know if I would add that unless asked for. It's all seem to depend on who answer your ticket.

Re: No reply from c_s

Loganb1 — Fri, 10 May 2024 22:00:57 GMT

they are replying to me but not in any useful way. anytime I ask something or request something they say the equivalent of 'as shucks that's too bad for you. deal with it.' incredibly frustrating to go through 5 people in the course of 1 conversation for none of them to be the least bit helpful.