topic Re: Contact customer service in Get Support

Contact customer service

ShirleyMay — Fri, 10 May 2024 19:12:21 GMT

Hello,

who can I contact regarding my plan?

I got charged but nothing is working.

can only use wifi. The chat isn’t doing much keeps asking me to log in then nothing.. ticket in progress no help. What can I do?

thanks!

Re: Contact customer service

hTideGnow — Fri, 10 May 2024 17:53:38 GMT

hi @ShirleyMay

login My Account using Incognito/private/secrete mode to check your account status, suspended or not. (you need to use "Send email" to receive code in email since you cannot receive text

can you test your sim in another phone?

if you want support agent to help, and cannot login to submit ticket, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Contact customer service

ShirleyMay — Fri, 10 May 2024 18:16:38 GMT

Hi ,

I requested an ESIM to go faster.

now I don’t have service but paid for two plans.

Nobody I can talk to?

Re: Contact customer service

ShirleyMay — Fri, 10 May 2024 19:37:40 GMT

Thank you! Issue has been resolved.

Re: Contact customer service

computergeek541 — Fri, 10 May 2024 21:09:30 GMT

self given solution removed