topic Re: Trusted Deviced in Get Support

Trusted Deviced

BKNS27 — Fri, 10 May 2024 17:17:53 GMT

I see that there are 5 registered trusted devices in my account.

Can I add more trusted devices to login to my account without login in everytime?

I have my desktop, 3 iPhones and 3 Samsung phones I want to register 2 more devices as Trusted Devices.

Re: Trusted Deviced

hTideGnow — Fri, 10 May 2024 17:20:19 GMT

i don't think there is a limit to the number of trusted device. But I think the option might not work 100%. it might be related with your browser. Some people use browser that does not save cookie and that will break the truest function

Re: Trusted Deviced

Meow — Fri, 10 May 2024 17:23:48 GMT

Where do you see that number of 'trusted devices'? I went through my account but did not see it anywhere.

Re: Trusted Deviced

Estella_Miller — Fri, 10 May 2024 17:36:19 GMT

Trusted devices are added automatically as trusted, when you login from a new device.

But you can't add them from the "Trusted Devices" page.

Sending the 2FA code to email is an option, if it's any easier for you.

Re: Trusted Deviced

BKNS27 — Fri, 10 May 2024 22:14:45 GMT

@Meow

It is in my app under Accounts>Manage Login (Secure by Eversafe) and there is a listed of trusted device and the last it was login to my account.

I’ve noticed that the 5 trusted devices had no issues in login but when I login with the 6th device. I had to use the 2FA code to login. Not a big deal but the other 5 device I am login automatically.

Re: Trusted Deviced

Meow — Sun, 12 May 2024 15:54:07 GMT

@BKNS27

Yes, you are quite correct and thank you!
Trusted devices are there... I rarely use app so was not aware of that info there. Prefer bigger screen of laptop 😁